FAQ'S

Orders:

Where is my confirmation email?

We automatically send a confirmation email as soon as you have placed the order, sometimes there may be a delay. Please also check your spam/junk folder for the email.

What are your shipping costs?

Please go to our delivery page for all the details on shipping costs.

Where is my order?

To UK residents we offer next day delivery, but there sometimes may be delays with the shipping providers. Please allow up to 14 working days for your delivery to arrive. 

Alternatively, you can track your shipping order on our Track your order page.

Do you ship to work addresses?

Yes, you can enter your work address when placing the order into the shipping details section.

 

Returns:

I’ve received a wrong or faulty item

Please refer to the Contact Us page and send a message with your query or problem. A member of our support team will reply within 24 hours to help you.

Alternatively you can email hello@fairgroundshoes.com 

When will I receive my refund?

If you are returning an item, we will refund within 7-10 working days of receiving that item. Once the refund has been processed you will receive a confirmation email.

My Account:

I can’t sign in to my account

Check that you are entering your details correctly and select Forgotten Password if needed.

If the problem still persists, please submit an enquiry on our Contact Us page and a member of our team will help to resolve this issue.

How do I change my account details?

Please go to My Account on our website and you can edit any personal details.

 

Payments and Discounts:

 

What payment options do you provide?

You can pay in the following currencies on our site- £GBP, $USD, $AUD, €EUR, $CAD

My payment has not gone through

Please make sure you put in your correct card details and we will send a confirmation email when the order has been processed. 

If you still experience problems, please message our support team on the Contact Us page.